A Reliable Service Team

Service is the cornerstone of Document Solutions business. We have invested heavily in technology to support our customer service team and are constantly looking at ways to improve and ensure all our customers receive the best service levels in the industry. Our dedicated team not only offer a personalised service but also a highly trained, professional support infrastructure.

With offices located in Tyneside, Teesside and North Yorkshire we can support your business regardless of size, location and structure. Clients can be confident of professionalism, quality products and exemplary service at all times.

96%

First time fix rate of a Document Solutions printer/copier

99%

Average up time of a Document Solutions printer/copier

4hrs

Guaranteed average service engineer response time

What makes us special

  • Locally based team of engineers
  • Automated meter reading collection
  • Personal dedicated account engineers
  • Full service audit trail
  • Manufacture accredited engineers
  • Real time toner replenishment
  • Large stock holding based in North East
  • Service helpdesk
Servicing